Listening to your customers helps improve customer retention, decrease customer churn, increase customer spending, and anticipate future wants and needs. Part of providing great customer service-which 56% of small businesses say is one of the top secrets to success-is listening to your customers. Tip: Utilize online accounting software to help you organize your finances and keep your financial statements up to date so you can make better business decisions and future-proof your business.Īt the end of the day, your business can’t run without your customers. Manage your balance sheet to ensure you have enough short-term assets to cover your liabilities for a year.Use your funds to invest in resources like talent, technology, or software systems that will improve your business. ![]()
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